Customer privacy is very important to The Fairy Nice Trading Company. We don’t think that it is at all Fairy friendly to go distributing people’s data around the internet. So we take this matter very seriously indeed.
We collect data when you visit the website
This is to help us track how effective our advertising and marketing is. Everything is anonymized so we don’t know who is who.
Any data provided by you when you order is retained by The Fairy Nice Trading Company to help process your order and deliver our services. We try to obtain the least amount of information we need to create the best service. It may seem odd that we need your postal address for downloadable orders – but we require this in order to fulfill our tax reporting obligations. If we need more information to help with your order we will get in touch with you directly to obtain it.
Sadly not the biscuit variety! Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and us, the website owner, with statistics about how you use the website so that it can be improved.
Our website allows you to post information with a view to that information being read, copied, downloaded, or used by other people.
Any personal information that you have passed to us directly during the order process, when you sign up for our offers or emails, or when you contact us with a query, is only passed to third parties when absolutely necessary to fulfill our obligations. (For example if we are posting a delivery to you. We need to pass on your postal address and contact details to our courier). We will always try to limit how many people have access to your information.
You might receive emails from us
If you place an order through our website , you will receive emails from us related to account creation, payments and order notifications.
If you contact us with a query or complaint, we will email you to resolve the issue as quickly as possible.
We send out regular email newsletters with news, advice, bonus gifts and special offers. However you need to “opt in” to receive these. If you have opted in to receive emails but decide you no longer want them, you can easily unsubscribe. Each of our emails contains an “unsubscribe feature”. Simply click “unsubscribe” and you will be automatically unsubscribed from our newsletter and will no longer receive any more marketing emails from us.
A note about our member area, the Secret Fairy Circle
The Fairy Circle is an information area accessible only by those with a password. Membership of our secret Fairy Circle is gifted to you for free as part of your Fairy Door purchase. You will receive your password via an email shortly after your order has been processed. This email is sent automatically by adding you to a specific customer email list at checkout. If you choose not to tick the “Join the Fairy Circle” box, you will not receive this password and may need to contact us to ask for it.
As the Fairy Circle is an information area only, no detailed personal information is available on it, or from it. Like the other areas of our website, cookies may collect anonymized data as you browse. There is currently no facility for users to post information with a view to that information being read, copied, downloaded, or used by other people in this section of the website.
You can access your personal information anytime
Click the image below to download the full policy in PDF.