Hello my Fairy Friend! How can I help you?
On this page you will find all the information you might need to know before purchasing from our magical Fairy Door shop. From what's in the box, to Fairy Door delivery information.
Please note, for your peace of mind ...
Please check the status of your local post network, especially if ordering from overseas. Unfortunately we cannot do anything once your order is despatched, if the authorities, postal service or virus related circumstances halt or delay your parcel on route.
However, if you place an order and we are unable to despatch it due to a change in restrictions, please rest assured that you will receive a FULL REFUND. This will be done as quickly as possible, allowing for the number of orders we need to process.
What’s in the box
What's in the Fairy Nice Box?
Each and every one of the beautiful doors from our Fairy Door shop come wrapped in sparkling tissue paper in their very own beautiful gift box.
Inside the box you also will find the personalised letter from your new Fairy friend; A teeny tiny door key hung on a ribbon that compliments your Fairy Door colour; A card carrying the magic password for entry into our Secret Fairy Circle; Your Fairy Post Box, Fairy Dust or any other magical accessories you might have ordered; Your delivery note.
How personalised is the Fairy Letter or Elf Letter?
We use a rough template letter as a basis to make sure we include all the necessary details. You will provide us with a few pieces of key information when you order your Fairy Door. However, if you have anything additional that you would like the Fairies to communicate please let us know by dropping us an email as soon as possible. We will do our best to incorporate it in your personalised Fairy Letter. We want your gift to be a truly magical experience.
Do your Fairy Doors open?
Do your Fairy Doors open?
Our beautiful Fairy Doors do not open for humans. Only the Fair Folk can open the Fairy Doors and venture between this world and the enchanted realms behind the door. The Fairy Door remains locked until they open it with the tiny key that comes inside your box.
All our Fairy Doors and Fairy Door accessories are intended as decorative accessories for the home only and are not toys. We strongly recommend adult supervision when displaying your Fairy Door and Fairy Door accessories near to young children because of the very tiny parts on/included with the sets.
Where do you deliver to?
We are a UK based Fairy Door shop. However, we have magical powers that will allow a Fairy Door delivery anywhere in the world. We love to send our little parcels to all enchanting places, both near and far.
When will my Fairy Door leave your Fairy Door shop?
Our website reflects the Fairy Doors and Fairy Door accessories that we have already hand finished and are waiting in our Fairy Door shop for new forever homes. As soon as we receive your order we will package it carefully for despatch. We aim to have it in the Fairy Post within one working day.
How long will it take for my order to arrive?
For standard delivery within the UK, we send each order by Royal Mail First Class. We recommend you allow up to three days from despatch for delivery.
If you have selected UK Express delivery we will send your parcel by the Royal Mail Special Delivery service and it should be with you the next working day after despatch, before 1pm.
For orders travelling to the magical realms beyond the UK you need to allow a little longer. Usually we would expect that your order arrive within 7 days within Europe. Orders to Australia and New Zealand are typically taking 15 plus days . We recommend you allow plenty of time if you are ordering for a special gift just to be on the safe side.
usa & canada
A special note about orders travelling to the USA and Canada
My dears, your customs officers are extremely thorough chaps. This can sometimes add a fair bit of time to your delivery. Typically our parcels take 10 days from despatch. However we ask that you allow at least a month for your order to reach your home. We can track your order and let you know roughly where in the process it is, but before a month has passed this is all the help we can offer, I’m afraid.
If you have any concerns at all you are always welcome to contact us HERE.
Holiday Fairy Door delivery
We know how much love you put into choosing a beautiful Fairy Door as a special gift for a magical occasion. We would hate to think that feeling could be accompanied by any kind of anxiety about whether your Fairy Door will be there in time. We always advise you give yourself plenty of time when ordering a time sensitive gift.
Please do bear in mind that our Fairy workers are very tiny. During holiday periods we get very busy so it may take a little longer for them to despatch your order.
Also remember, the postal service will take longer during seasonal holidays. I’m afraid all we can do about this is make you aware of it, my love.
How do I attach my Fairy Door to the wall, and where should I put it?
A strong adhesive like Superglue is a sure and extremely secure way to mount your Fairy Door to a wall but it is a permanent solution. If you are likely to want to move your door, or do not want to permenantly mount your door, we found that sticky tac works extremely well.
I have a blog for you too, all about the best place to position your beautiful Fairy Door. You can read it HERE.
What about returns and refunds?
Obviously we take the utmost care in creating and packaging a beautiful product that we are certain you will love. However, once in a very long while, something is amiss.
Read our full returns policy for more information HERE.
Do you have a question that we have not answered here?
If there is anything at all you would like to know, that we have not answered here, please do not hesitate to get in touch. We are always happy to help a Fairy Friend!