Hello my sweet. How can I help you?
Do you need a little more information before purchasing from our magical Fairy Door shop? Look no further! Here is all the information you need.
What’s in the Fairy Nice Box
Each and every one of the beautiful doors in our Fairy Door shop come wrapped in sparkling tissue paper in their very own beautiful gift box. Inside the box you will find a personalised letter from a Fairy friend and a teeny tiny Magic Key hung on a ribbon that compliments your Fairy Door colour.
If you have added a Magic Post Box, Fairy Dust, and/or a personalised special occasion card to your order we will tuck that safely inside your box too.
Where do you deliver to?
We are a UK based Fairy Door shop. However, we have magical powers that will allow us to deliver anywhere in the world. We love to send our little parcels to all enchanting places, both near and far.
When will my Fairy Door leave your Fairy Door shop?
Our website reflects the Fairy Doors and Fairy Door accessories that we have already hand finished and are waiting in our Fairy Door shop for new forever homes. As soon as we receive your order we will package it carefully for despatch. We aim to have it in the Fairy Post within one working day.
How long will it take for my order to arrive?
For standard delivery within the UK, we send each order by Royal Mail First Class. We recommend you allow up to three days from despatch for delivery.
If you have selected UK Express delivery we will send your parcel by the Royal Mail Special Delivery service and it should be with you the next working day after despatch, before 1pm.
For orders travelling to the magical realms beyond the UK you need to allow a little longer. Usually we would expect that your order arrive within 7 days within Europe. Orders fluttering over to Australia and New Zealand are typically taking 15 plus days . We recommend you allow plenty of time if you are ordering for a special gift just to be on the safe side.
A special note about orders travelling to the USA and Canada
My dears, your customs officers are extremely thorough chaps. This can sometimes add a fair bit of time to your delivery. Typically our parcels take 10 days from despatch. However we ask that you allow at least a month for your order to reach your home. We can track your order and let you know roughly where in the process it is, but before a month has passed this is all the help we can offer, I’m afraid.
If you have any concerns at all you are always welcome to contact us HERE.
High days and holidays
My sweet, we know how much love you put into your choice of a beautiful Fairy Door chosen as a special gift for a magical occasion. We would hate to think that feeling could be accompanied by any kind of anxiety about whether your Fairy Door will be there in time. We always advise you give yourself plenty of time when ordering a time sensitive gift.
Please do bear in mind that our Fairy workers are very tiny. During holiday periods we get very busy so it may take a little longer for them to despatch your order.
Also remember, the postal service will take longer during seasonal holidays. I’m afraid all we can do about this is make you aware of it, my love.
How personalised is the Fairy Letter or Elf Letter?
We do use a rough template letter as a basis to make sure we include all the necessary details. You will already have provided us with a few pieces of key information when you ordered your Fairy Door, but if you have anything in particular you would like the Fairies to communicate do let us know by dropping us an email as soon as possible. We will do our best to incorporate it in your letter. We want your gift to be a truly personal and magical experience.
How do I attach my Fairy Door to the wall?
A strong adhesive like Superglue is a sure and extremely secure way to mount your Fairy Door to a wall but it is a permanent solution. If you are likely to want to move your door, or do not want to permenantly mount your door, we found that sticky tac works extremely well.
Do your Fairy Doors open?
Oh no my dear, not for us humans! Only the Fair Folk can open the Fairy Doors and venture between our world and the magical world behind the door. The Fairy Door remains locked until they open it with the tiny Magic Key that comes inside your box.
All our Fairy Doors and Fairy Door accessories are intended as decorative accessories for the home only and are not toys.
We strongly recommend adult supervision when displaying your Fairy Door and Fairy Door accessories near to young children because of the very tiny parts on/included with the sets.
How will I use my Fairy Door? I am not sure where to start
If you are not already a member, when you purchase ANY of our beautiful Fairy Doors, you automatically receive the secret password to our Fairy Circle. In here we will share with you inspiration for adorable scenes that will enchant your little one; our top tips and tricks to help you create signs of life from behind your enchanted doorway; a Fairy Nice Library full of help sheets, how-to’s and videos; PLUS unlimited access to all our ready-written, ready-to-print Fairy Letters.
What about returns and refunds?
Obviously we take the utmost care in creating and packaging a beautiful product that we are certain you will love. However, once in a very long while, something is amiss.
Read our full returns policy for more information HERE.
Do you have a question that we have not answered here?
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