Delivering your beautiful Fairy Door
When you place your order
Please allow us 2-3 working days from placing your order, to get it to the Post Office for delivery.
We send each order via a tracked postal service. If you created an account at checkout, you will find the tracking number for your order on the "My Account" page. If you checked out as a guest you are welcome to message us for your tracking number.
Orders can be tracked HERE>>
Delivery cost and services
FREE UK DELIVERY is available on orders over £50
For orders to UK addresses, delivery is a flat rate fee of £4.95. We offer free delivery if you spend over £50. Please select this option at the checkout to benefit.
Our standard delivery travels by Royal Mail's 1st Class Signed For service. It usually takes 1-3 days to arrive with you. However, the current backlog can mean it could be up to 2 weeks before your order arrives.
Express UK Delivery
Express delivery is available for orders to UK addresses. These orders travel by Royal Mail's Special Delivery Service.
Orders sent by express delivery should arrive the day after they have been despatched from The Fairy Nice Trading Company.
We are very proud to deliver beautiful Fairy Doors to families all around the world. When you enter your address at the checkout you will be given the shipping cost for delivering to your home town.
Shipping times vary from country to country, and are particularly changeable at the moment with localised lockdowns and postal disruption. We recommend you check HERE for your local service update.
However, at present our experience for our main overseas destinations is, that the service to USA appears to be running as normal. Australia post is safe but a little slow.
COVID secure post
Royal Mail have made some changes to their service to protect you from Coronavirus, including a measure of contactless delivery. You can find out more about that here>>
Please check the status of your local post network, especially if ordering from overseas. Unfortunately we cannot do anything once your order is despatched, if the authorities, postal service or virus related circumstances halt or delay your parcel on route.
*However, if you place an order and we are unable to despatch it due to a change in restrictions, please rest assured that you will receive a FULL REFUND. This will be done as quickly as possible, allowing for the number of orders we need to process.
Is my order "lost"?
From December 2020, each order has a tracking number. This can be found if you access your account with us on the "My Account" page, and view your orders.
Alternatively, if you checked out as a guest, you can email us for the tracking number at [email protected] quoting your email address or order number.
You can use your tracking number to see where your parcel is on the Royal Mail website. Click HERE and enter the number when prompted.
In the current circumstances, we will not consider your parcel lost until:
4 weeks after your despatch date if your order is travelling inside the UK, or
8 weeks after your despatch date if your order is travelling outside of the UK.
If you have not received your parcel by this time, please contact us at [email protected] and we will discuss a replacement or refund.
Do have any questions?
We're happy to answer any questions you have. Select below if you would like to learn more about or Fairy Doors, or would like to get in touch.